Cancellation policy

Order Cancellations: If you wish to cancel an order placed before fulfillment is made please note refunds will only be made in the form of store credit only. Once the order has shipped, we are unable to cancel or make any changes.

 

Pre-Orders: When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect full payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. 
Once a pre-order is placed, you can cancel paid pre-order order that has not yet been fulfilled. FOR STORE CREDIT ONLY, Nell's Girl currently does not offer refunds to original form of payment. If the order has been fulfilled, then you can't request to cancel the order. See our returns policy for more details on returns and refunds.