Shipping & Returns
Shipping Information
We’re excited to get your order to you! Here’s what you need to know about our shipping process:
Processing Time: Orders are typically processed within 1-2 business days. You’ll receive a confirmation email once your order is on its way.
Shipping Methods: We provide standard shipping within the US for just $5.99. Enjoy free shipping on all orders of $100 or more.
Delivery Time: Delivery times vary depending on your location. You can expect your order to arrive within 1 to 5 business days after processing.
Once your order has been shipped, Nell's Girl is not responsible for any lost, stolen, or damaged products;
Delivery Issues: If you encounter any issues with your delivery, such as loss or damage products (due to shipping carrier), please contact the shipping carrier directly for resolution.
Returns and Refunds
We want you to love what you ordered! If you need to make a return, here’s how our process works:
Returns: We accept returns for store credit only. To be eligible for a return, items must be in their original condition, unworn, and with all tags attached. Returns must be requested within 7 days of receiving your order.
Sale: ALL SALE ITEMS ARE FINAL SALE
Damaged Items: Damaged items must be reported within 2 days of receiving the order.
Return Shipping: Return shipping costs are the responsibility of the buyer. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return is received.
Store Credit: Once we receive and inspect your returned items, we’ll issue a refund in the form of store credit for the purchase price of the item. Store credit will be applied to your account within 1-3 business days and can be used towards future purchases. We currently do not offer refunds back onto your original payment method or exchanges.
How to Request a Return
- Contact Us: Email us at hello@nellsgirlboutique.com with your order number and the item(s) you wish to return.
- Return Authorization: We’ll provide you with return instructions for sending back your item(s).
- Ship Back: Follow the provided instructions to return your items.
If you have any questions or need further assistance, please don’t hesitate to reach out to us at hello@nellsgirlboutique.com!
Thank you!